Effective Date: 21/09/2025
Last Updated: 21/09/2025
Toua ("we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, mobile application, and related services ("Services"). By using our Services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Account Information: Name, username, email address, password, profile details, and preferences.
Location Data: Approximate or precise location (with your permission) to show nearby members.
Usage Data: Information about how you use our app, including interactions, preferences, and device information.
Communications: Messages, reactions, or content you share with other users.
Payment Information: If you purchase premium features, we collect transaction details (processed securely by third-party providers like Google Play or Apple App Store).
2. How We Use Your Information
We use your information to:
Provide and improve our Services.
Enable features such as chat, swiping, sending roses, and profile discovery.
Personalize your experience.
Show nearby members (if you share your location).
Process payments for premium features.
Detect and prevent fraud, abuse, or policy violations.
Communicate updates, promotions, and customer support.
3. How We Share Your Information
We do not sell your personal data. We may share information with:
Other Users: Information you add to your profile (name, age, location, bio) is visible to other members.
Service Providers: Hosting, analytics, customer support, and payment processing partners.
Legal Obligations: If required by law, court order, or government request.
Business Transfers: In case of a merger, sale, or acquisition.
4. Your Choices
Profile Settings: You can edit or delete your profile anytime.
Location Settings: You can turn location sharing on/off in your device settings.
Communications: You can opt out of marketing emails.
Account Deletion: Contact us at support@toua.app to permanently delete your account or you can delete it on the app settings page.
5. Data Security
We take reasonable technical and organizational measures to protect your data. However, no online service is 100% secure. Use strong passwords and keep your login details safe.
6. Children’s Privacy
Our Services are not directed to children under 18 years old. We do not knowingly collect personal data from children.
7. International Users
If you use our Services outside Australia, your data may be transferred and processed in countries with different data protection laws.
8. Your Rights
Depending on your location, you may have the right to:
Access, correct, or delete your personal data.
Request a copy of your data.
Object to certain data processing.
Withdraw consent at any time.
To exercise these rights, contact us at support@toua.app
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you by updating the "Effective Date" and may also send notices via email or in-app.
10. Contact Us
If you have questions about this Privacy Policy, please contact us:
📧 Email: support@toua.app
🌐 Website: www.toua.app